Broadway Frequently Asked Questions

All successful Broadway show ticket purchases will result in a confirmation page confirming your order was successful, as well as an electronic confirmation sent to the email address you provided when purchasing. If you do not receive a confirmation email and/or your electronic tickets if you selected that option, it is likely our email ended up in your SPAM or Junk Mail folder. We ask that you please first check your email's SPAM or Junk Mail folder before contacting us. Still not able to locate our email? Please search your inbox for the word "Broadway." Still no luck? Please feel freet contact us either via our online support form, or our toll-free number 888-VISIT-NY, option 2 for Broadway! International callers may call +1.212.307.2175.

Most theaters and venues offer an on-site "Will Call" Box Office, through which you can pick your tickets up right at the event prior to the show. This is how the vast majority of our customers choose to pick up their tickets and the process is safe and easy. If you were able to choose 'Theater Box Office Pickup' for your tickets during the check out process, then it is available for your show.

Please note that most theaters will not let you pick up your tickets from will call until the day of the event. Theater box office rules and hours vary though generally most Broadway venues open an hour prior to the show.

If you would like more information or clarification on how to pick up your tickets for any particular show, you may speak directly with one of our Broadway experts. From the USA or Canada please call 888-VISIT-NY (888-847-4869), option 2. International callers may call +1.212.307.2175.

We’ll fix it immediately! Rest assured tickets purchased on our site are direct from the box office, authentic and valid for entry. However in the extremely rare event that there is an issue with your ticket order, we always have a manager available in our theater district offices from 9:00am to 8:30pm Monday through Saturday and 10am to 3:30pm on Sunday to take care of box office issues. If you have a problem picking up your tickets, please stay at the theater and call us or have the box office call us. Any issues can usually be cleared up easily from there.

While 15-20 minutes is generally sufficient, theaters do suggest getting there about 30 minutes early if you are picking up tickets at the box office.

We do. If we are showing availability, then you may purchase the tickets with confidence.

If you are looking for tickets for a performance date far in advance, that performance may not be on sale yet. Shows generally only sell tickets for a few months into the future, although it varies by show. If you are looking far in advance and tickets are not yet available, make sure to check back with us from time to time to see if tickets for your preferred date have been put on sale.

Alternately, if you are looking to buy tickets for a performance in the very near future, the performance may be sold out. You should try searching for available seats for a later performance, especially on a weekday. As always, feel free to call one of our Broadway experts to enquire about show ticket availability. Sometimes we have last minute cancellations and may have tickets available that have not yet made it into our online inventory system.

The short answer is yes, every person attending a Broadway show must have a ticket. Even if the plan is for your child to sit on someone’s lap, you will still need a ticket for each child, regardless of age. Please note that aside from Disney productions, many theaters will not allow children under 4 years of age to attend. For Disney shows a child of any age will be permitted into the theatre, however, ALL patrons need a ticket.

Aside from Disney productions, many theaters will not allow children under 4 to attend. For Disney shows a child of any age will be permitted into the theatre, however, ALL patrons need a ticket. Even if the plan is for your child to sit on someone’s lap, you will still need a ticket for each child, regardless of age.

Generally, if your child is able to sit through a film in a movie theatre, they will be able to enjoy a family friendly Broadway show. If you have specific questions about age requirements for specific shows, or if you are looking for recommendations for shows to take your family, feel free to give us a call at 1-888-VISIT-NY (1-888-847-4869). Option 2 for Broadway!

We sell tickets worldwide and accept most foreign credit cards, however for security reasons, we are not able to ship physical tickets internationally. This is not a problem as you may easily pick up your tickets at the theater the night of the performance. This is how the vast majority of our customers choose to collect their tickets and the process is safe and easy. If you are able to choose 'Theater Box Office Pickup' for your tickets during the check out process, then it is available for your Broadway show. During the online check-out process,for delivery information choose the "Theater Box Office Pick-Up" option.Then simply enter the name of the person who will be picking up the tickets at the theater the night of the performance.

Box office rules and hours vary though generally most Broadway venues open an hour prior to the show. The person picking up the tickets should bring photo ID and it is always a good idea, though no required, to have a copy of the confirmation email. Please note that most venues will not let you pick up your tickets from will call until the day of the event.

If you would like more information or clarification on any particular show, you may speak directly with one of our Broadway experts. From the USA or Canada please call 888-VISIT-NY (888-847-4869), option 2. International callers may call +1.212.307.2175.

If you have lost your tickets, please call our Customer Service department one to two days before your performance and ask for a Lost Ticket Voucher. That voucher will take the place of your tickets at the theater box office.

In the "Delivery Information" area you may enter the name of any person you wish as the person who will pick up the tickets. They do not have to be the purchaser of the tickets. Although not required, it is always helpful if the person picking up the tickets brings photo ID and has a copy of the confirmation email. We also sell gift certificates which may be used for any Broadway show. Please call us at 1-888-VISIT-NY (1-888-847-4869) to order. Option 2 for Broadway!

Broadway box offices do not accept refunds or exchanges under any circumstances. However, we are aware that situations can sometimes arise that may prevent you from attending a show as planned. With that in mind, we are proud to offer cancellation insurance, which you will have the option to add on when you purchase your tickets. For an additional $20.00 per ticket, cancellation insurance entitles you to a full refund of the ticket cost (less the insurance cost and service charges), provided that we are notified by phone at (888) VISIT.NY or via email at [email protected] no later than two business days prior to the performance of your intent to cancel. We must also receive your tickets in our office no later than 4PM EST two (2) business days prior to the actual performance date (this excludes all Federal Holidays, Saturdays and Sundays).

Broadway.com must be notified by phone or e-mail by 4 PM EST within two business days of your performance date. If you have the tickets in your possession, they must be returned to us via overnight courier, certified mail or in person at the following address:

NYC.com - Broadway Tickets
Attn: Customer Service
729 7th Avenue, 6th Floor
New York, NY 10019

You must include the order reference number, your daytime phone number and complete mailing address, along with the tickets. Click here for an easy form to print and send back to us.

If you have missed your performance, you still may be able to use your tickets to attend a future performance within one year. When possible, "Past Dated" tickets will be honored on Monday through Thursday night performances and midweek matinees only , regardless of the original performance date and time. This courtesy is strictly subject to box office discretion and their assessment of the same day ticket availability. Click here for a detailed explanation of 'Past Dating'. Since the contact information depends on your show and its box office, call our Customer Service department for the correct phone number.

Broadway box offices do not accept refunds or exchanges under any circumstances and our hotel reservations are non-refundable. However, we are aware that situations can sometimes arise that may prevent you from taking your trip as planned. With that in mind, we are proud to offer hotel package cancellation insurance , which you will have the option to add on when you book your package . For an additional $20.00 per guest, cancellation insurance entitles you to a full refund of the hotel costs, ticket costs, dinner voucher costs and service fee (less the insurance cost), provided that we receive your tickets and hotel documents in our office up until 4PM EST two (2) business days (this excludes all Federal Holidays, Saturdays and Sundays) prior to your check-in date.

Broadway.com must be notified by phone or e-mail by 4 PM EST within two business days of your check-in date. If you have the tickets and hotel documents in your possession, they must be returned to us via overnight courier, certified mail or in person at the following address:

NYC.com - Broadway Tickets
Attn: Hotel Department
729 7th Avenue, 6th Floor
New York, NY 10019

You must include the order reference number, your daytime phone number and complete mailing address, along with the tickets and hotel documents. Click here for an easy form to print and send back to us.

Broadway box offices do not accept refunds or exchanges under any circumstances.  Once you have submitted final payment for your group, it is a final sale. 
We also offer cancellation insurance for $5 per ticket to companies that are members of ABA, NTA, SYTA, RSA, and USTOA.  This allows the group to cancel their tickets up to 30 days prior to the performance, for a refund of the face value of the tickets.  If you are a member of one of the these organizations and you would like to add cancellation insurance on to your order, please note it on your order, or mention it to the sales representative.

All good things must come to an end! Countless shows open and close in New York and London every year, with closing dates announced as far in advance as six months or as soon as within a few days. No matter when a show announces that it is closing, you are always entitled to a full refund of your tickets (less any shipping costs). If your show does announce a closing date before your performance, we will notify you of the closing by e-mail or phone. We will refund your tickets as soon as we have them back in our office.

If your show is closing and you have the tickets in your possession, you will need to send them back to us via certified mail at the following address to receive your refund:

NYC.com - Broadway Tickets
Attn: Customer Relations
729 7th Avenue, 6th Floor
New York, NY 10019

It is extremely rare that a show will cancel performances due to weather. We will only be able to refund your tickets because of bad weather if the producers of the show make the decision to cancel your performance. Otherwise, no refunds will be possible.

There is no set dress code for Broadway shows. Many audience members dress in jeans and t-shirts, but it is not unusual to see men in suits and women in evening dresses. The most common type of clothing seen at a show varies depending on the day of the week, and what show is being seen.

Whatever you feel most comfortable in is how you should usually dress for the theater. Many people feel it is similar to a business casual environment. With such a wide variety of people, there will be people dressed causally and formally. Some people treat going to the theater as a very special occasion, while others who attend on a regular basis will dress more casually.

One thing to keep in mind is that many of today's theater seats are somewhat cramped, so try to wear something that isn't overly bulky or uncomfortable. If you have any further questions, please let us know!

To find a family-friendly show, please do a search on our show guide.

'Dark' is a theater term which means that a show does not have a performance that day.

Most Broadway shows are held in old Broadway theaters that have narrow through-spaces and lots of steps, making it impossible for the wheelchair-bound to maneuver around them. However, all of the Broadway theaters currently in use have at least a minimum of wheelchair-accessibility. This means that there are designated places on the orchestra level, usually in the very back, very front, or on the extreme sides of the theater. Only a handful of newer theaters have elevators that allow people in wheelchairs to reach other levels of the building.

If you are in need of wheelchair-accessible seating and wish to know details about a particular theater or show, we encourage you to call our toll-free number, 888-VISIT-NY (888-847-4869), option 2 for Broadway. One of our Broadway experts will be happy to assist you in planning your visit!

While the industry still has a ways to go, Broadway is getting better about providing services for deaf and hard of hearing theatergoers. Assistive listening devices are also popular with patrons who cannot hear well, and these are usually available at the Broadway theater upon arrival. A select few Broadway shows (e.g. Wicked, Mamma Mia) offer a service called i-caption, which is a hand held captioning device that works from any seat in the theater. To reserve one of these devices, call Sound Associates at 212-582-7678.

Occasionally, certain Broadway shows have performances that are interpreted in American Sign Language, and captioning is sometimes available as well. Call the Theatre Development Fund's Accessibility Programs (TAP) office to learn more about when these special Broadway performances are taking place: 212-912-9770 ext. 382. You can view a list of upcoming captioned/interpreted performances on www.tdf.org by selecting "hearing loss" from the drop down menu at the top of the page. an organization known as hands on! also sponsors sign language interpreted events around new york city. visit www.handson.org for information on upcoming events.

There are now services for the blind and visually-impaired as well, such as HOSPITAL AUDIENCES Inc's Describe! program. This service provides the audience member with a headset and a live commentary in which, during pauses in the dialogue, a describer explains what is happening on stage. TAP also sponsors Audio Described performances - to get a list of all of TAP services or to become a member, visit their website TAP members are notified of upcoming performances in advance, and they can purchase discount tickets though TAP.

For many people, part of the fun of going to a Broadway show is meeting members of the cast at the theater's Stage Door. Following the performance, some actors from the show you are seeing may be available to sign autographs and sometimes even pose for photos. Ask an usher for directions to your theater's Stage Door.

Our guide to the best theater district restaurants in new york offers a wide variety of sure-to-please dining options. if you are dining pre-theater, most restaurants in the theater district offer pre-theater menus and are pros at getting you out the door well fed and in time for your show.